our delivery teams are here to make your purchase a reality.

During the in-store sales process, your sales associate can provide an available date for your merchandise to be delivered. Up to two days prior to the delivery date, you will be contacted with a time window of when your merchandise will arrive.

For online sales Orders, a store representative will contact you within 48 hours to review your order and to schedule the delivery of your items.

On your delivery date, our trained delivery crew will ensure the merchandise is carefully transported and placed in your home where you want it. We’ll remove all the packing materials and allow you to inspect your purchase to make sure you are satisfied. After you’re satisfied with how everything is set up, we’ll leave you to enjoy your new purchase.

some tips on preparing for your delivery

prepare your home

• Securing low-hanging light fixtures
• Removing doors if necessary
• Putting rugs in place
• Moving other furniture, pictures or art out of the way
• Ensuring pets are out of the way

measure carefully

Before you purchase furniture, please measure the intended area in your home to be sure everything will fit accordingly. Measure the furniture by length, width and height to determine how much floor and wall space it will need. Measure the diagonal depth and width of the furniture to determine if it will fit through your home's entryways. We will not hoist furniture or remove windows, nor will furniture be delivered beyond the second floor without the use of an elevator. Please alert the store of anything unusual included in your delivery, including pets, narrow doors or hallways, security gates, or elevators to be used.

also consider

• Can your street/driveway accommodate a 26-foot truck, clear of telephone wires and any other obstructions?
• Will the furniture and team fit through all necessary doorways, hallways or stairways with product?
• Is your room ready for the furniture to be delivered, with space cleared?

During delivery, inspect your furniture and report any damage to our delivery team. We will work to resolve the issue promptly.