returns & refund policy

 

All merchandise sold by Casavelvet is covered under our “10-Day Return & Refund Policy.” Certain exceptions apply. Merchandise returned in “like new” condition under the policy guidelines is eligible for a full refund, merchandise exchange or in-store credit at the customer’s choosing.

For all check purchases or cash purchases over $100.00, refunds are made within 14 days of merchandise return by check mailed from the Corporate Office. For all credit/debit card or Third Party Financing purchases, credits are issued immediately upon return of the merchandise.

The original receipt is required for all return and refund requests.

refund exceptions

Merchandise not in “like new” condition, as well as defaced, abused, neglected or similar mistreatment, may not be accepted for return during the return and refund period. Some conditions that will prevent an item from being returned include, but are not limited to: smoke, pet hair, stains due to food, drink, pets, bodily fluids or any other substance.

returns after delivery

After delivery, you may:

  1. 1-10 Days from Delivery Date: Return an item for any reason within 10 days of delivery and received full credit, a refund or exchange. Item(s) must be in “like new” condition.
  2. 11-30 Days from Delivery Date: Return an item for any reason other than “defective” and receive full credit for merchandise reselection or refund, less a 20% restocking fee. Item(s) must be in “like new” condition. If item is “defective,” customer is eligible for full credit for merchandise reselection or full refund in accordance with Manufacturers’ written warranties.
  3. 31-365 Days from Delivery Date: Only “defective” merchandise can be returned and full credit will be given for merchandise reselection or for a refund in accordance with Manufacturers’ written warranties.

Merchandise returns will not be accepted on any item 31 days or more from date of delivery (except for “Defective” merchandise). No restocking fee will be charged on any “Defective” merchandise.

bedding

Our bedding comfort policy provides you with 60 nights to make sure you are satisfied with your new sleep set. We do require, however, that you give your new sleep set a minimum of 30 nights as it can take this amount of time for your body to adjust to the support & comfort of today’s technology. In the unlikely event that you are not satisfied, please notify us after the 30-night period but prior to the 60th night and we will offer you a one-time reselection. Redelivery charges do apply. If you choose to take a one-time reselection and the mattress set you select is greater in price than what was originally purchased, you will be responsible for the difference and all applicable taxes. If you select a set that is less in price, no refund will be issued. Stained or soiled bedding will void this bedding comfort exchange policy.

All bedding (except bedding sold “as is”) is covered by the Manufacturers’ respective warranties. Please note that stained and/or soiled bedding and queen & king bedding without proper middle support will void the Manufacturers’ warranties. The warranty period on replacement bedding reverts back to the original purchase date. Redelivery charges apply.

reduced-price merchandise

Merchandise sold at a reduced price, including but not limited to clearance and floor sample merchandise, is sold “as is.” It is excluded from this return & refund policy and no exchanges shall be allowed.

manufacturers’ warranties

Casavelvet stands behind all Manufacturers’ warranties with free parts and labor for up to one (1) year after the date of delivery for defects due to material or workmanship related problems covered by a Manufacturer’s written warranty. If a repair cannot be made, the decision on any credits or exchanges during the one-year period will be at Casavelvet’s sole discretion.

items & fees not subject to refund

The following fees are not subject to refund and will not be refunded after the sale and delivery has been completed: Delivery Service Fees and/or Casavelvet approved Assembly Fees.

non-refund charges responsibility

In the event Delivery Service Fees and Assembly Fees remain unpaid after a return of merchandise, the customer will be responsible for the remaining unpaid balance. In the event a 20% re-stocking fee is charged on a return and the down payment was less than 20% on the original sale, the customer will be responsible for the remaining balance on the account to include any non-refunded charges.