Delivery is an easy, hassle-free option for you to get your new CASAVELVET piece in your home! From ordering to shipping to set up, we offer a truly effortless experience.

We ship anywhere within the US with a 1-3 day processing time on all orders. Depending on where you are located, shipping will take anywhere from 2 to 3 days. You can track your order with the tracking number provided to you in the shipping notification email you will receive once your order ships.

Yes, either you or a person over the age of 18 that you designate must be present to accept the product(s). You are able to specify a delivery window with us that works for you!

In store pick up is a great option for those who might want to get an in person look at their piece before purchasing or get additional expert advice from one of our retail employees. It’s also a convenient option for those who have too busy a schedule to wait at home during a delivery window.

One of our retail store employees will reach out to you once your item is ready for pick up, and you can schedule a date and time that works for you to come by!You will receive an email once your item is ready for pick up, and you can schedule a date and time that works for you to come by! You can call your local CASAVELVET store to speak with a retail employee if you have any further questions.

Of course! Our team will be happy to assemble any furniture that has been purchased through in store pickup.This depends on the item you have purchased and the size of your vehicle. We are happy to offer free in store assembly for any items that can safely fit inside your vehicle.Unfortunately, we are unable to provide in store assembly of any items upon in store pickup.

We’ve got you covered. If you find an item online that is not in stock at your local store, simply give them a call and our team will order the item to that location for you to pick up. Once your order arrives at your local store, you will receive a call from one of our team members to schedule your pickup!We’ve got you covered. If you find an item online that is not in stock at your local store, simply give them a call and our team will order the item to that location for you to pick up. Once your order arrives at your local store, you will receive an email from our team to schedule your pickup!

Upon checking out you will find options for home delivery and in store pickup. Simply select in store pickup as your preferred delivery method.

You can email our customer care team at “customerservice@casavelvet.com” or call your local CASAVELVET store to inquire about ordering any missing parts.