Product Care

How to Care & Clean Your Furnishings:

Now that you’ve invited Casavelvet into your home, you’ll want to enjoy the furnishings for years to come. To ensure that you do, we encourage you to follow through with proper care and cleaning. This useful guide covers all types of furniture

We offer countless options in upholstery—from fine leather and skillfully matched manmade alternatives (faux leather), to cotton, nylon, polyester, rayon and wool blends. For your reference, our upholstered products have a tag either under one of the seat cushions or beneath the unit itself. The tag provides a universal cleaning code indicating best cleaning practices.

Universal Cleaning Codes Include:

DC - Dry Clean Only

E - Use the Millennium Leather Care Kit

N - Use the Millennium Leather Care Kit

N FBR - (Natural Fiber Rugs) Immediately blot spills to remove excess liquid with a clean white cloth or plain paper towel. Blot again with a solution of one teaspoon mild detergent with one teaspoon of white vinegar in a quart of warm water. Do not saturate.

S - Clean only with a dry cleaning solvent. Do not saturate. Do not use water. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

SW - Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

W - Clean only with water-based shampoo or foam upholstery cleaner. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

WS - Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

X - Do not clean with either water or solvent-based cleaner. Use vacuuming or light brushing only.

Wool - Blot spills up immediately with a clean white cloth or plain paper towel.

Shipping & Delivery

Our delivery teams are here to make your purchase a reality.

During the in-store sales process, your sales associate can provide an available date for your merchandise to be delivered. Up to one day prior to the delivery date, you will be contacted with a time window of when your merchandise will arrive.

For online sales Orders, a store representative will contact you within 48 hours to review your order and to schedule the delivery carrier of your items

Online orders may take up to 2 to 3 weeks to arrive. We recommend all our customers to inspect the shipping for damages during the shipping process. If seen an damaged piece/s please kindly REFUSE the shipment or State on the delivery receipt that it was damaged / Subject to inspect. This process will save our customer on return shipping costs.

( For UPS, FEDEX, Small Parcel deliveries excluded.) All of our items are inspected before preparing by our professional team members.

What is Casavelvet's Oversized-Item Return Policy?

You may initiate a return for most new and unopened oversized items within 30 days of delivery. A refund will be issued if the item is in new and unused condition with all original materials included with the shipment.

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

You refuse a delivery without inspection
You miss a delivery appointment
You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

What Do I Do If My Order Is Damaged Or Defective?

We recommend all our customers to inspect the shipping for damages during the shipping process. If seen an damaged piece/s please kindly REFUSE the shipment to AVOID return shipping cost. This way carrier is responsible to return it back to us.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

For delivery services requiring a signature:

If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.

Prepare your home

Securing low-hanging light fixtures
Removing doors if necessary
Putting rugs in place
Moving other furniture, pictures or art out of the way
Ensuring pets are out of the way

Some tips on preparing for your delivery measure carefully

Before you purchase furniture, please measure the intended area in your home to be sure everything will fit accordingly. Measure the furniture by length, width and height to determine how much floor and wall space it will need. Measure the diagonal depth and width of the furniture to determine if it will fit through your home's entryways. We will not hoist furniture or remove windows, nor will furniture be delivered beyond the second floor without the use of an elevator. Please alert the store of anything unusual included in your delivery, including pets, narrow doors or hallways, security gates, or elevators to be used.

Also consider

Will the furniture and team fit through all necessary doorways, hallways or stairways with product?
Is your room ready for the furniture to be delivered, with space cleared?

During delivery, inspect your furniture and report any damage to our delivery team. We will work to resolve the issue promptly.

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