SHIPPING AND HANDLING RATES


Shipping Time Frames

Orders sent via "UPS or Fedex Ground" average 3 - 7 business days once they leave the factory.
Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory. 
Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.

*Please keep in mind that these time frames are AFTER the product leaves the factory.
 

Once you have been contacted by the local delivery agent to set up your delivery, delivery must be scheduled within 5 business days. If delivery cannot be scheduled within five business days, please contact us to make special arrangements otherwise, daily Storage Rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Candelabra LLC. Please contact us regarding Daily Storage Rates.


Shipping Rates

Most items do ship for at no additional cost and are noted as "Free Shipping" on each product. If an item does have shipping charges they will be noted under the Shipping Info tab on each product page. Mahuel.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Some Furniture, lighting and delicate items may need to be securely carted and packaged. Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge." Shipping costs are for the contiguous 48 states.


Shipping to Alaska & Hawaii

Please call Customer Service at (415) 796-6443 for shipping rates to Alaska and Hawaii.


Tracking Your Order

Tracking Information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.

Multiple Shipments

If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).

Shipping Backorders

Mahuel.com is proud to boast an excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable. Mahuel.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no additional freight charge. If the item is no longer available we will do our best to notify you immediately.

Sometimes an IN-STOCK item may actually be OUT OF STOCK (selling out before we've had a chance to update the web-site)

Mahuel.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason.

Mahuel.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.

Please call a customer service representative at 1-888-697-4733 to check stock and real time availability on all products listed on the Mahuel.com website.


What is White Glove Delivery?

All furniture delivery comes with White Glove Delivery Service which includes inside placement, two flights of stairs, unpacking, debris removal and assembly. Drivers are not permitted to move and/or handle stereo, television or any other electronic devices. We will also not hang any pictures, mirrors, shelving, etc. on the wall.

Who Will Call Me To Schedule The Delivery?

A Delivery Service representative will contact you. If you do not hear from us, it is possible that we have not picked up your furniture or that we do not have a correct phone number and address.

What Time Frames Are Available For a Delivery?

We will arrange a 4-hour time window for your delivery. For example, a 4-hour time window can be between 8:00AM – 12:00PM, 11:00AM – 3:00PM, or 1:00PM – 5:00PM, depending upon the delivery route. Our scheduling department will give you the time window when your delivery is scheduled and confirmed. We will try to accommodate your request for a special time frame.

Is My Furniture Inspected Before It Is Delivered?

Yes, every piece of furniture is carefully inspected prior to delivery. An inspection tag is initialed and placed on each piece. In addition, our delivery personnel also inspect each piece of furniture prior to loading it on the truck for delivery to the customer.

Will Drivers Make An Effort To Fit Furniture In To House And/Or Room?

A reasonable effort will be made to fit the furniture into the house and/or room. It is advisable for customers to take all pertinent measurements to ensure that furniture will fit into the house and/or room before purchasing an item.

Will Drivers Remove Old Furniture?

Our drivers are not authorized to remove any old furniture.

What Do I Do If I Am Not Completely Satisfied With Delivered Furniture? 

You should contact our Customer Service Department at the following email contact@casavelvet.com and we will be happy to assist you.