MAHUEL strives to provide 100% customer satisfaction on all our products and services. Unless noted below, any item purchased on our website can be returned for a full refund as long as we receive a return request no later than 15 days after delivery and the item is unused. Please thoroughly inspect your order upon delivery. If your order is damaged or defective upon arrival, please email us at returns@mahuel.com to receive a return authorization number.

Once a returned item is received, the item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Please make sure your merchandise is in new and unused condition with original packing material and invoice attached. Any taxes charged will be refunded in accordance with state and local laws.

Shipping and return shipping charges are non-refundable with the exception of damaged or defective merchandise. Re-stocking fees may apply up to 25% of purchase. The return authorization number is required to accompany the merchandise, along with original packaging and invoice.

CUSTOM/SPECIAL ORDERED ITEMS (includes custom/special order, furniture, rugs, lighting and accessories):

No returns, refunds or exchanges on any custom/special ordered items will be accepted. Customers have 24 hours from time of order is placed to cancel without penalty.

Lead times are estimated on past experience and current commitments from suppliers. However due to factors beyond our control such as backorders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor deposits refunded due to late lead times and/or delivery.

ACCESSORIES

Accessories may be returned with the original receipt for a refund or exchange within 72 hours of delivery. 

Accessories that are damaged or soiled in any way will not be accepted for return.

AS IS AND CLEARANCE ITEMS

Items in this category are sold on a “final sale” basis. Returns or exchanges for “As Is” or “Clearance” items will not be accepted.

HOLIDAY MERCHANDISE

We can accept returns only if they are received back in original condition no later than 72 hours from your delivery date. We cannot accept returns of holiday merchandise post holiday.