We understand there can be questions regarding products and protocol that are best addressed with a one-on-one. Please complete the contact form below for prompt and courteous professional assistance.
Where do you ship?
CASA VELVET can ship to street addresses in the continental U.S, Alaska, and Hawaii. We cannot deliver to P.O. Boxes or APO/FPO addresses. CASA VELVET does not ship to U.S. Territories, including Puerto Rico and Guam.
How can I track my package?
We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account.
Once on the Orders tab in My Account, click on the order number and you will see tracking information for each item in your order that is marked as 'Shipped.' If you do not know your order number, you can locate it by looking at your order confirmation email.
Does furniture take longer to arrive?
Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white glove services which need to make an appointment with you for in home delivery.
Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.
I haven't been contacted for furniture delivery?
Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.
Are there additional delivery fees for furniture?
There is a white-glove delivery charge for most furniture and oversize items. Please refer to the chart below.
We ship items that are very large, heavy, fragile, or one of a kind by white-glove delivery to ensure they arrive safely.
What is MAHUEL's insurance policy?
CASA VELVET packages are insured directly by the shippers.
Can I combine shipping fees for different orders?
Unfortunately, we are unable to offer combined shipping for our customers at this time.